Description

Telecommunicators report to the Dispatch Supervisor and are under the ultimate authority of the Police Chief. Telecommunicators are responsible for performing a number of tasks simultaneously while gathering information from often uncooperative and/or emotional callers. The Telecommunicator must quickly and effectively calm the caller to obtain necessary information to determine what resources need to be dispatched. Telecommunicators are also responsible for overall system status management for emergency and non-emergency calls in Green County.

General Duties and Responsibilities

Ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
Ability to follow instructions
Administrative duties for NCIC and CJIS.
Answer 911 calls and dispatch correct department to respond
Answer administrative phone lines
Comply with agency established policies
Demonstrate ability to obtain, verify, and analyze incident information to include location, reporting party contact information, nature, and severity of the incident while applying effective communication skills to control the call
Effectively communicate verbally and in writing, actively listen, use appropriate agency terminology, codes, signals, plain speech and the phonetic alphabet
Ensure accurate reporting and documentation of records
Log pertinent information in regard to the particular call.
Understand importance of utilizing chain of command
Use the radio to contact first responders
Utilize the CAD system
Other duties as assigned

Minimum Qualifications

Training and Experience

Must be at least 18 years of age
Graduation from high school or equivalent
On the job training will be provided
Must have basic knowledge of computers

Certification/Licensing Requirements:

Obligation to possess and maintain a valid drivers’ license as a condition of continued employment.
For full-time 911 dispatchers, must be able to attend Telecommunication Academy in Richmond.

Availability Requirement:

The E-911 Center must be staffed 24/7; employees must be able to work irregular hours and irregular shifts

City Of Greensburg